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Delivery and Returns

Delivery Options

 

UK DELIVERIES

 

  • Express delivery: Delivered up to 1-3 working days day (Monday to Friday) to the UK mainland.
  • Some products we will dispatch from our Hungarian warehouse, in this case delivery up to 6-12 working days
  • Spend over £100 and get Free Delivery service

-------------------------

Express UK delivery within 1-3 days

Spend over £100 and get Free Express Delivery service.

 

Sum                       Total

Cost of shipping

£0

£29.99

£4.49

£30

£99.99

£9.49

£100

 and over

Free!

 

-------------------

Standard UK delivery up to 3-5 working days

Spend over £100 and get Free Standard Delivery service.

 

Sum                       Total

Cost of shipping

£0

£29.99

£3.49

£30

£99.99

£7.49

£100

 and over

Free!

 

-------------------

Economy UK delivery up to 6-12 working days 

Spend over £100 and get Free Economy Delivery service.

 

Sum

Total

Cost of shipping

£0

£29.99

£2.99

£30

£99.99

£6.99

£100

and over

FREE!

 

--------------------------

Delivery to Ireland in 6-12 working days
Spend over £250 and get Free Standard Delivery service

Sum                          Total

Cost of shipping

£0

£29.99

£5.49

£30

£99.99

£9.49

£100

£249.99

£12.49

£250

 

Free!

 

--------------------------

Delivery to EU in 6-12 working days
Spend over £250 and get Free Standard Delivery service

Sum                           Total

Cost of shipping

£0

£29.99

£5.49

£30

£99.99

£9.49

£100

£249.99

£12.49

£250

 

Free!

  • We offer free delivery on orders over £100 to the UK or over £250 to Ireland and EU 
  • 3 If your order value exceeds £100 or contains any large mattress items, you order will be dispatched with GSL (Parcelforce) or DPD 
  • 4 All customers will receive a tracking email to show the progress of their order.Orders dispatched on a Royal Mail Service are not
  • 5 Express delivery is not available yet 
  • 6 We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for despatched parcels delayed by third parties, for example due to poor weather conditions.
  • 7 If you do not receive your order within 7 working days from the date of dispatch, please contact Customer Services by emailing us on vitaltrade4you@vitaltrade4you.co.uk
  • 8 We will replace lost or damaged orders free of charge.

 

 

 2 INTERNATIONAL DELIVERIES

 

  • 1 We use a standard delivery service through GLS for all international deliveries. However, unfortunately we are unable to ship to Ukraine and Russia at this time. For further advice on the countries we deliver to please contact Customer Services by emailing us  vitaltrade4you@vitaltrade4you.co.uk
  • 2 We use a standard delivery service and transit time will be a maximum of 8 working days, depending on the destination. A signature will be required on receipt.
  • 3 We pass on to our customers only the exact courier cost to us, which is calculated based upon product weight only [we ignore the weight of the outer packaging] and the destination country.
  • 4 All international customers will receive a tracking email to show the progress of their order.
  • 5 When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you.  We have no control over these charges and cannot predict what they may be.
  • 6 Within our fees there is a Fuel Surcharge. This surcharge may vary from month to month therefore all international postage charges will change slightly month to month.
  • 7 If you do not receive your order within 15 days, please contact Customer Services by emailing us on vitaltrade4you@vitaltrade4you.co.uk.
  • 8 We will replace lost or damaged orders free of charge.
  • 9 Our third party carriers may not be able to deliver to certain countries at particular times for reasons of politics, government, natural disaster or operational crises. In such circumstances your shipment will be returned to our mail centre and held till such a time that they are able to deliver to you.

 

 

 

4 CANCELLATION - RETURNS

4.1 If you are contracting as a consumer, you may cancel your order within 14 days of the date on which the Products are delivered to you for any reason.  Please be aware that we are unable to cancel, refund or exchange the products listed below unless they are faulty or not as described (please see sections 5.5 and 5.6 for further information about returning faulty goods).

  • You can cancel during this 14-day cooling-off period by:
    • (a) informing us by either
      • emailing your cancellation to us at  vitaltrade4you@vitaltrade4you.co.uk
      • filling in the model cancellation form
      • Products should be returned to our address without undue delay and in any case, not later than 14 days from the day on which you cancel.  Please note that we will not reimburse your postage costs on returned items.  You will be responsible for the cost of returning the item(s) to us and risk remains with you until we receive the Product(s).  These provisions do not affect any statutory rights that you may have.

4.2 Products we are unable to cancel, refund or exchange:

  • Products which have been personalised for you; and
  • used goods .

 

 

5 EFFECT OF CANCELLATION & REFUND POLICY

5.1 If you cancel your order in accordance with these terms and conditions, we will reimburse to you all payments we have received from you (including, if applicable, the costs of delivery except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) in respect of the returned Products.

5.2 We may make a deduction from the reimbursement for any loss in value of any Products supplied, if the loss is the result of unnecessary handling.  Unnecessary handling is any handling over and above what is necessary to establish the nature, characteristics and functionality of the products (i.e what you would do in a shop to inspect the products prior to purchase). For the avoidance of doubt, we will not refund Product(s) which have been opened or tampered with or which have been consumed in whole or in part (unless the Products are defective and such defect was only apparent on opening of the Product). It is your responsibility to ensure products are returned in suitable packaging, we will make a deduction from the reimbersement of any items returned damaged if they are not suitably packaged.

5.3 Please note that we may withhold reimbursement until we have received the Products back or you have supplied evidence of having sent the Products back, whichever is the earliest. We will then reimburse you within 14 days of the earlier of these two events using the same means of payment used for the initial transaction, unless you have agreed otherwise.

5.4 We may have to cancel an order before the Products are delivered, due to an event outside our control or the unavailability of stock. We will promptly contact you if this happens. If we have to cancel an order and you have made any payment in advance for products that have not been delivered to you, we will refund these amounts to you.

Return of Faulty Goods

5.5 We are under a legal obligation to supply products that conform to the Contract.  Therefore, if the products delivered are not of satisfactory quality or do not conform to the description provided or any of these terms upon delivery, you may cancel the Contract and obtain a full refund (including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us) by returning the faulty Products to us at Vital Tarde 4U-Sandor P. 5 Ryelands Court, Ryelands Road, Leominster, HR6 8GG within 6 days from the date of received it.  On notifying Vital Trade 4U of your faulty goods, please provide proof of purchase (providing your order number will be satisfactory).

5.6 Please note that we may withhold reimbursement until we have received the faulty Products back or you have supplied evidence of having sent the faulty Products back, whichever is the earliest. We will then reimburse you within 14 days of the earlier of these two events using the same means of payment used for the initial transaction, unless you have agreed otherwise.

 

 

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