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Shipping Policy

SHIPPING POLICY


 

1. UK DELIVERIES

 

  • Express delivery: Delivered up to 1-3 working days day (Monday to Friday) to the UK mainland.
  • Some products we will dispatch from our Hungarian warehouse, in this case delivery up to 6-12 working days
  • Spend over £100 and get Free Delivery service

-------------------------

Express UK delivery within 1-3 days

Spend over £100 and get Free Express Delivery service.

 

Sum                       Total

Cost of shipping

£0

£29.99

£4.49

£30

£99.99

£9.49

£100

 and over

Free!

 

-------------------

Standard UK delivery up to 3-5 working days

Spend over £100 and get Free Standard Delivery service.

 

Sum                       Total

Cost of shipping

£0

£29.99

£3.49

£30

£99.99

£7.49

£100

 and over

Free!

 

-------------------

Economy UK delivery up to 6-12 working days 

Spend over £100 and get Free Economy Delivery service.

 

Sum

Total

Cost of shipping

£0

£29.99

£2.99

£30

£99.99

£6.99

£100

and over

FREE!

 

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Delivery to Ireland in 6-12 working days
Spend over £250 and get Free Standard Delivery service

Sum                          Total

Cost of shipping

£0

£29.99

£5.49

£30

£99.99

£9.49

£250

 

Free!

 

--------------------------

Delivery to EU in 6-12 working days
Spend over £250 and get Free Standard Delivery service

Sum                           Total

Cost of shipping

£0

£29.99

£5.49

£30

£99.99

£9.49

£100

£249.99

£12.49

£250

 

Free!

  • We offer free delivery on orders over £100 to the UK or over £250 to Ireland and EU 
  • 3 If your order value exceeds £100 or contains any large mattress items, you order will be dispatched with GSL (Parcelforce) or DPD 
  • 4 All customers will receive a tracking email to show the progress of their order.Orders dispatched on a Royal Mail Service are not
  • 5 Express delivery is not available yet 
  • 6 We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for despatched parcels delayed by third parties, for example due to poor weather conditions.
  • 7 If you do not receive your order within 7 working days from the date of dispatch, please contact Customer Services by emailing us on vitaltrade4you@vitaltrade4you.co.uk
  • 8 We will replace lost or damaged orders free of charge.

 

 2 INTERNATIONAL DELIVERIES

  • 2.1 We use a standard delivery service through GLS for all international deliveries. However, unfortunately we are unable to ship to Ukraine and Russia at this time. For further advice on the countries we deliver to please contact Customer Services by emailing us  vitaltrade4you@vitaltrade4you.co.uk
  • 2.2 We use a standard delivery service and transit time will be a maximum of 8 working days, depending on the destination. A signature will be required on receipt.
  • 2.3 We pass on to our customers only the exact courier cost to us, which is calculated based upon product weight only [we ignore the weight of the outer packaging] and the destination country.
  • 2.4 All international customers will receive a tracking email to show the progress of their order.
  • 2.5 When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you.  We have no control over these charges and cannot predict what they may be.
  • 2.6 Within our fees there is a Fuel Surcharge. This surcharge may vary from month to month therefore all international postage charges will change slightly month to month.
  • 2.7 If you do not receive your order within 15 days, please contact Customer Services by emailing us on vitaltrade4you@vitaltrade4you.co.uk.
  • 2.8 We will replace lost or damaged orders free of charge.
  • 2.9 Our third party carriers may not be able to deliver to certain countries at particular times for reasons of politics, government, natural disaster or operational crises. In such circumstances your shipment will be returned to our mail centre and held till such a time that they are able to deliver to you.
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