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Contacts & Information

  • Company name / Name: Vital Trade UK LTD
    Address: Unit 14 Long Acres Park, Newchapel Road, Lingfield, RH7 6LE, United Kingdom
    Phone number: +44-7565 070795
    Email address: vitaltrade4you@vitaltrade4you.co.uk
    Website: http://www.mattress-sleepy.co.uk
    Shop name: Ortho-Sleepy Mattress - Wool bedding
    Tax number: 623 45997 28302
    Registration number: 10473448
    Company court: Companies House, Cardiff
    Contact person name: Gabriella Panczelne Kovacs
    Contact person´s phone number: +36-70/2634887
    Contact person´s e-mail address: gabeszky@yahoo.co.uk
    Vital Trade UK Customer Service
    It's our aim to provide you with an excellent customer experience. Please use this page to find answers to any queries you have. If you can't find what you're looking for, please do not hesitate to contact us, using the contact us Form at the bottom of the page. We aim to answer alll enquiries sent via the contact form within 24 hours, however please allow 48 hours over weekends and busy periods.

    Here's some information that you may find useful:

    Delivery Costs
    Delivery Information
    Order Problems


    -Delivery Costs:
    At mattress-sleepy.co.uk, we ship to anywhere in the UK and to most countries worldwide. Please read the Shipping Policy for further information:

    Delivery Costs UK

    You have three options: 
    standard delivery from £3.49 to 7.49, or FREE delivery on orders over £100
    express delivery from £4.49 to £9.49, or FREE delivery on orders over £100
    Economy UK delivery from £2.99 to £6.99  or FREE delivery on orders over £100.

    Delivery Costs International
    Delivery to Ireland in 6-12 working days. from £5.49 to £12.49
    Spend over £250 and get Free Standard Delivery service
    Delivery to EU in 6-12 working days. from £5.49 to £12.49
    Spend over £250 and get Free Standard Delivery service

    For International Deliveries cost is calculated at cost and shipped via GLS We are unable to easily provide international shipping costs as these are calculated based on the size and weight of your parcel. The easiest way to find out the shipping cost is to add your selected items to the basket and proceed to the first stage of the checkout where shipping cost are automatically calculated. 

    Additional International Delivery Costs
    Orders delivered outside the EU may be subject to customs duties and import taxes. Any additional charges or fees for customs clearance must be covered by you. Unfortunately we have no control over these charges and cannot predict costs. We are unable to reimburse any costs incurred regardless of the circumstances. You should contact your local customs office for the best advice.

    It is a legal requirement that we declare the full value of the goods (excluding shipping charges) on all packages delivered outside the EU. Shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country.
     
    -Delivery Information:
    Additional details can be found on our Shipping Policy for further information:

    Delivery Times UK

    Express UK delivery within 1-3 days

    Spend over £100 and get Free Express Delivery service.

    Standard UK delivery up to 3-5 working days

    Spend over £100 and get Free Standard Delivery service.

    Economy UK delivery up to 6-12 working days 

    Spend over £100 and get Free Economy Delivery service.

    We ask that you allow a maximum of 1-12 working days for delivery from the date the order was placed. It depends on the product.


    For express orders we use DPD and once the order has been dispatched you will receive a tracking reference and a link to track your parcel. Express delivery guarantees your order will be delivered within two working days. Please contact us as soon as possible if you order has not been delivered within this time.

    Delivery Times International
    We currently use GLS for all international deliveries and we ask that you allow a maximum of 12 working days for delivery from the date the order was placed, unless you have ordered personalised products. Once the order has been dispatched you will receive a tracking reference and a link to track your parcel. Please contact us as soon as possible if you order has not been delivered within this time.


    -Order Problems:
    We do our best to ensure that there are no problems with your order but we understand that certain issues can arise at any time. We ask that you contact us directly should you think anything is wrong with your order.
     
    My Order Has Not Arrived
    The type of delivery you have chosen affects how long it will take for your order to arrive. Please check the delivery information for your chosen postage type before contacting us about an order that hasn't yet arrived.

    If your delivery was being made using a tracked service, your dispatch email will give you the details of postage type. You can track and trace your parcel from the courier’s website.

    We ask that you try contacting the courier's local depot to check if delivery has been attempted or needs rearranging and to also check with your neighbours to see if your parcel has been left with them.
    Please rest assured that we aim to do our best to get your order delivered to you in a timely manner.
    • If your order is due to be delivered within the UK by our standard service or free standard service with ParcelForce os YodelDirect, we would ask that you allow 7 working days from the date your order was dispatched. If this time has passed, please contact us directly.
    • If your order is to be delivered to an international address outside the UK and you have not received it within 12 working days, we ask that you use the tracking information provided and try contacting GLS for further information. If you are unsuccessful in locating your parcel, please contact us and we can escalate the matter with DHL.
    There’s an Item Missing from My Order
    There are a number of reasons for this to occur and should it happen, we ask you not to worry. Simply contact us and we'll get you the fastest resolution as a priority.

    There’s an Incorrect Item in My Order
    In the event that we send you an item that is different to what is listed on your invoice we'll happily send you out a replacement item or issue you with a full refund. We would ask that you contact us directly for a speedy resolution.

    My Order arrived Damaged
    We take pride in our service and ship thousands of items across the world and we take every precaution to ensure your items arrive in perfect condition but if there's a problem with faulty or damaged goods please contact us so that we can help you as quickly as possible.

    If you email us please include your order reference and a photograph of the damaged item and the outer packaging if also damaged, this will ensure the speediest resolution.
     


    Please note that we will not reimburse your postage costs on returned items.  You will be responsible for the cost of returning the items to us.
    If your item is faulty, please contact us as we may be able to offer a resolution without having the product returned to us.

     -Contact Us:
  • » Express delivery up to 1-3 working days to the UK
    UK Express delivery up to 1-3 working days (Monday to Friday) to the UK mainland.
    Spend over £100 and get Free Delivery service
    Order totalShipping cost
    £0£29.99£4.49
    £30£99.99£9.49
    £100 Free!
    » Standard delivery up to 3-5 working days to the UK
    Delivered up to 3-5 working days day (Monday to Friday) to the UK mainland.
    Spend over £100 and get Free Delivery service
    Order totalShipping cost
    £0£29.99£3.49
    £30£99.99£7.49
    £100 Free!
    » Economy delivery up to 6-12 working days day (Monday to Friday) to the UK.
    Delivered within 6-12 working Days (Monday to Friday) to the UK (from HU)
    Spend over £100 and get Free Ecomomy Delivery service
    Order totalShipping cost
    £0£29.99£2.99
    £30£99.99£6.99
    £100 Free!
    » Delivery to Ireland in 8-12 working days
    Delivery to Ireland in 8-12 working days (Monday to Friday)
    Spend over £50 and get Free Standard Delivery service
    Order totalShipping cost
    £0£29.99£5.49
    £30£99.99£9.49
    £100£249.99£12.49
    £250 Free!
    » Delivery to EU in 8-12 working days
    Delivery to Eu in 8-12 working days
    Spend over £250 and get Free Standard Delivery service
    Order totalShipping cost
    £0£29.99£5.49
    £30£99.99£9.49
    £100£249.99£12.49
    £250 Free!
    » MPL.
    Order totalShipping cost
    £0£29.99£4
    £30£59.99£5
    £60£114.99£7
    £115£199.99£8
    £200 Free!
    mpl
    » MPL..
    Order totalShipping cost
    £0£29.99£3
    £30£59.99£4
    £60£114.99£6
    £115£199.99£7
    £200 Free!
    mpl
    » DPD.
    Order totalShipping cost
    £0£29.99£5
    £30£59.99£6
    £60£114.99£8
    £115£199.99£9
    £200 Free!
    dpd
    » DPD..
    Order totalShipping cost
    £0£29.99£4
    £30£59.99£5
    £60£114.99£7
    £115£199.99£8
    £200 Free!
    dpd
    » PP
    Order totalShipping cost
    £0£29.99£4
    £30£59.99£5
    £60£114.99£7
    £115£199.99£8
    £200 Free!
    postapont
  • » Secure Card Payment by PayPal
    Secure Credit or Debit Card Payment by PayPal
    Secure protocol 3DS for safe online purchases
    All our payments by payment cards are processed via PayPal which delivers one of the most secure payment platforms in the world.
    Or use your Paypal account.
    paypal
    » U
    » UV
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